~/support

We can help.

Is something wrong, broken, or confusing? We're a small team, but we read our own emails. Email us at support@upturtle.com.

~/more-help

Ask Your Agent: We've built UpTurtle from the ground up to empower your agent to troubleshoot issues with you.
Is Our Turtle OK: It's OK to not be OK. We wear our status on our sleeve at isit.upturtle.com.
Let Us Help: Email us at support@upturtle.com, and a real human will answer you.
Abuse: Email us at abuse@upturtle.com to report abuse, illegal activity, or other behaviors forbidden by our terms of service.
Hello: Email us at hello@upturtle.com to ask about other licensing, our offering in general, or just to tell us we are doing a good job.

~/common-questions

My app won't deploy. What should I check first?: First things first, make sure that you have connected your agent to UpTurtle so it can check the logs and get diagnostic information. Your agent should be able to resolve most technical issues, and when it has a hard time, suggest it check the skills and tools UpTurtle provides. Sometimes your agent will tell you to contact support, in which case email us at support@upturtle.com so we can take a look. It's on the roadmap to make the agent able to interact with support more easily as well.
I set up a custom domain but it isn't working. Why?: When you first add a custom domain, it can take a while for the DNS change required to be visible to the broader internet. Your agent should be able to tell the status using our tools, but typically it should all work within a few minutes. If you are trying to add a custom domain but it is stuck for more than an hour, send an email to support@upturtle.com so we can help you and your agent out.
What happens to the data my app saves?: The data your app stores in /persisted-data will survive deploys, rollbacks, and service restarts. When you delete the app, all of the data in /persisted-data is also deleted. If you need a download, email support@upturtle.com before deleting your application.
How do I cancel?: No retention calls or hostile design here. You can cancel your subscription for an app at any time through the dashboard or via your agent. The application will continue to be available until the subscription runs out, at which point the application and its data will be deleted. You can then reduce your application limit to make sure no new application is created that you would then be billed for.
How do I delete my account?: To fully delete your account (and not just cancel service), please email us at support@upturtle.com.
Can I talk to a real person?: Sure! We are a small team that answers our own emails, so we may be slow but we will read them. For help with UpTurtle, email us at support@upturtle.com. For other topics including general loneliness, email us at hello@upturtle.com.