Legal · version 2026-05-05 · effective May 5, 2026

Terms of Service

Last updated: 2026-05-05

These Terms of Service (“Terms”) are the agreement between you and UpTurtle (“we,” “us,” or “our”) when you use our app hosting and related services (the “Services”). We handle the personal data we collect about you according to our Privacy Policy. By signing up for an account or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

1. Your account

You must have an account to use the Services. When you sign up, you agree to:

  • Give us accurate information (real name, working email, valid payment details).
  • Keep your password secure. You are responsible for anything that happens under your account.
  • Tell us promptly if you think someone has gained unauthorized access to your account.
  • Be at least 18 years old.

If you are signing up on behalf of a company or organization, you are affirming you have the authority to bind that organization to these Terms.

2. What we provide

We provide shared application hosting for the web, meaning your website runs on servers shared with other customers. We aim to keep your site online and reachable, but the Services come “as is.” We don’t guarantee specific uptime, speed, or that the Services will be free of bugs or interruptions, though we work hard to keep things running smoothly. Features may change and brief interruptions may occur during updates or fixes.

3. Acceptable use

You can use our Services for almost anything legal, but there are some things that aren’t allowed. You agree not to:

  • Break the law. No illegal content, illegal activity, or content that infringes someone else’s rights (including copyright, trademark, or privacy).
  • Send spam or unwanted messages. No bulk unsolicited email, phishing, or any similar practice.
  • Distribute malware. No viruses, worms, ransomware, exploit kits, or anything designed to steal data or otherwise cause harm via computer.
  • Attack other systems. No port scanning, brute-force attempts, denial-of-service attacks, or unauthorized access to networks or accounts you don’t own.
  • Harass or threaten others. No content that targets people with harassment, threats, or doxxing.
  • Mine cryptocurrency or use our infrastructure for anything other than hosting webapps.
  • Resell the Services without our written permission.
  • Hide who you are. No fraudulent contact info, no using the Services to impersonate someone else.
  • Mess with our infrastructure. No probing, scanning, or attempting to break our systems or bypass security.

4. Resource use

Shared hosting works because everyone uses a reasonable share of the server. We publish specific limits (CPU, memory, storage, bandwidth, processes, etc.) for each plan, and we expect you to stay within them.

We also reserve the right to step in when usage is causing problems for other customers, even if you’re technically within the published limits. If a site consistently outgrows shared hosting, we may ask you to change to a different plan or find another host.

5. Your content

Anything you upload, store, or transmit through our Services (“Your Content”) stays yours. We don’t claim ownership.

You give us a limited license to host, copy, transmit, and display Your Content as needed to run the Services (for example, serving your website to visitors, making backups, moving data between servers). This license ends when you remove the content or close your account, except for backups we may retain for a reasonable period.

You’re responsible for Your Content. You confirm that you have the right to use and host it, and that it doesn’t violate Section 3.

We respond to valid notices under the U.S. Digital Millennium Copyright Act (“DMCA”). If you believe something hosted on our Services infringes your copyright, send a notice to abuse@upturtle.com that includes:

  • Your name, address, phone number, and email.
  • A description of the copyrighted work you say is being infringed.
  • The URL or specific location of the content you’re complaining about.
  • A statement that you believe in good faith that the use isn’t authorized.
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you’re authorized to act on behalf of the copyright owner.
  • Your physical or electronic signature.

We may remove or disable allegedly infringing content while we investigate, and we may terminate accounts that get repeat complaints. If you think content was removed in error, you can send a counter-notice to the same address.

You can also use abuse@upturtle.com to report other abuse — spam, malware, harassment, security issues, or anything similar.

7. Backups

We may make backups of your data as part of normal operations, but you are responsible for keeping your own backups. Don’t rely on us as your backup. If we lose data, our liability is limited as described in Section 12.

8. Payment and billing

  • Fees are listed on our website and charged in advance for each billing cycle.
  • You authorize us to charge your payment method automatically when each cycle renews.
  • If a payment fails, we’ll try to contact you. If we can’t collect payment after a reasonable period, we may suspend or terminate your account.
  • Prices may change. If they do, we’ll give you advance notice before your next renewal so you can decide whether to continue.

Refunds: Fees are non-refundable. If you cancel mid-cycle, your service will continue until the end of the period you’ve paid for, and you won’t be charged for the next one. We don’t issue prorated refunds for unused time.

9. Suspension and termination

Either of us can end this agreement at any time:

  • You can cancel your account through your account dashboard for any reason.
  • We can suspend or terminate your account if you violate these Terms, don’t pay, or use the Services in a way that puts our infrastructure or other customers at risk.

For serious violations (illegal activity, spam, attacks on other systems, malware), we may suspend your account immediately without notice.

When your account ends, we delete your data immediately. Export anything you want to keep before you cancel.

10. Domain names

If you register a domain through us, additional rules from the relevant registry and ICANN apply. Domain registration fees are non-refundable once the domain is registered. You are responsible for renewing domains; if you let one expire, we can not recover it.

11. Third-party services

If your app uses or integrates with third-party services (payment processors, AI APIs, analytics, email providers, etc.), that relationship is between you and the third party. Any terms you agree to with them are in addition to these Terms, and we’re not responsible for their availability, behavior, or charges.

We utilize third-party providers (cloud infrastructure, billing, email) to run the Services.

12. No warranties; limitation of liability

The Services are provided “as is” and “as available.” We don’t make any guarantees beyond what’s required by law — about uptime, performance, accuracy, security, or fitness for any particular purpose.

To the fullest extent allowed by law:

  • We’re not liable for indirect, incidental, special, or consequential damages — including lost profits, lost data, or business interruption.
  • Our total liability to you for any claim related to the Services is limited to the amount you paid us in the month of the claim.

We are not responsible for failures or delays caused by events outside our reasonable control. This includes things like outages from our cloud providers or upstream services, internet or DNS issues, natural disasters, government actions, etc.

Some jurisdictions don’t allow these limits, so they may not fully apply to you.

13. Indemnification

You agree to defend and indemnify us against claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Services, or your violation of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll let you know by email or through your account dashboard at least 30 days before they take effect. Continuing to use the Services after that means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any lawsuit relating to these Terms or the Services must be filed in the state or federal courts located in Ingham County, Michigan, and we both agree to that jurisdiction.

16. Miscellaneous

  • Entire agreement. These Terms (along with any plan-specific terms or policies we link to) are the full agreement between us.
  • No waiver. If we don’t enforce part of these Terms right away, that doesn’t mean we’ve given up the right to enforce it later.
  • Severability. If a court finds part of these Terms unenforceable, the rest still applies.
  • Assignment. You can’t transfer this agreement without our consent. We can transfer it (for example, in a sale of the business).
  • Notices. We’ll send notices to the email on your account. You can reach us at support@upturtle.com or by mail at the address below.

Questions? Contact us at support@upturtle.com.

UpTurtle P.O. Box 1093 Okemos, MI 48805